Policies & Guidelines

Credit & Debit Card Policy

Upon check-in, the credit or debit card used for booking must be the same card presented for payment, along with a valid photo ID upon check-in. In addition to any applicable deposit(s) which are disclosed at the time of booking, a pre-authorization amount will be placed on your card at check-in. This is a temporary hold of a specific amount – it is not a charge to your account, but it can create a hold on those funds or against credit availability. We also may charge your card for any damages to the room or premises you or your guests cause. Once your actual incurred charges are posted at check-out, based on your bank, credit card company, or institution’s policy, it can take anywhere from 24 hours to 30 days for the original pre-authorization amount to be removed. It is your responsibility to be aware of how your bank, credit card company, or institution handles your transactions, including pre-authorizations. The hotel will not be responsible for any delay in releasing funds or returning availability or any fees or charges by your bank, credit card company, or institution because of your use of a credit or debit card. We are unable to remove pre-authorizations directly through our hotel. We do not accept any third-party billing. This policy applies to all reservations.

Resort Fee Inclusions

Our current resort fee inclusions:

Self- parking
Wireless internet
In-room bottled water
In-room coffee
Shuttle to St Armands Circle (8:30 am-10 pm)
Beach chairs (two per room) and towels service
Self-serve coin laundry
Use of lobby business kiosk
Unlimited local & toll-free calls
Courtyard, pool deck & beach games

Age Requirement

Guests must be 21 years or older to reserve a room and check in.

Check-in & Check-out

Check-in is at 4:00pm. Check-out is at 11:00am.

Guidelines & Etiquette

Grills and cook tops are not permitted inside rooms, on room patios or on the beach. Glass containers are also not permitted on the beach or pool deck.
Food consumption at the pool tables is limited to food and beverage purchased from the resort. Parents must accompany their children when ordering from the outlets. You are welcome to enjoy your own food and beverages in your room or on your private patio, however, no outside deliveries will be permitted to the pool deck.
Private umbrellas and tents are not permitted on the beach as they are available for rental through the resort directly.
Private coolers are not permitted on the pool deck.
In the interest of all guests, smoking is permitted in the designated area only. Smoking is not permitted on the pool deck or at the restaurant.

Parking

Parking is offered to patrons only.

Pet Policy

We welcome well-mannered dogs 30 lbs. or less. Guests bringing dogs must always have them leashed when outside the guestroom and will be charged a non-refundable fee disclosed at the time of booking per night, per dog; maximum of two dogs per room. Room type and location restrictions may apply. Guests will be responsible for any property damage inadvertently caused by their dogs. Housekeeping service during your stay should be arranged either when you and your dog are not in the room or if you are, the dog must be leashed or crated.

Certified service dogs that provide assistance to individuals with disabilities are welcome at the hotel and are not subject to the policies and restrictions described above.